1. Introduction
This Cancellation Policy outlines the conditions under which you may cancel an order placed on Medicabstore.com. We strive to process and ship orders quickly, and our cancellation process is designed to reflect this.
2. Cancellation by the Customer
Before Shipment: You may request to cancel your order at any time before it has been marked as "Shipped" or "Out for Delivery." To do this, please contact our customer support team immediately with your order number. We will do our best to accommodate your request.
After Shipment: Once an order has been shipped, it cannot be canceled. In this case, you can refuse the delivery at the time of arrival. Once the package is returned to us, we will process a refund in accordance with our Refund Policy. Please note that return shipping costs may be deducted from your refund if the cancellation is not due to a defect or error on our part.
3. How to Request a Cancellation
To cancel an order, please contact our customer support team as soon as possible via:
Email: [Your Customer Support Email Address] with the subject line "Cancellation Request - [Your Order Number]".
Phone: [Your Customer Support Phone Number].
Please provide your full name and order number to help us locate your order quickly.
4. Order Cancellation by Medicabstore.com
Medicabstore.com reserves the right to cancel any order for any reason at our sole discretion. This may occur in the following situations:
Product Unavailability: If a product becomes out of stock after your order has been placed.
Pricing or Product Information Errors: If there was an error in the pricing or product description.
Payment Issues: If we are unable to verify your payment information or the transaction is flagged for fraud.
Inaccurate Information: If you provide inaccurate or incomplete address or contact information that prevents us from fulfilling your order.
Invalid Prescription: For prescription medications, if a valid prescription is not provided or verified within a reasonable time frame.
In the event that we cancel your order, we will notify you by email and a full refund will be processed to your original payment method.
5. Special Conditions
Partial Cancellation: We do not offer partial cancellation of an order. If you wish to cancel part of your order, you will need to cancel the entire order and place a new order for the items you still want.
Restocking Fee: In some cases, we may apply a restocking fee for canceled orders, particularly for high-value or special-order items. This will be communicated to you at the time of cancellation.
6. Changes to This Policy
We reserve the right to modify this Cancellation Policy at any time. Any changes will be posted on this page. Your continued use of the website after the changes indicates your acceptance of the new policy.
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