Medicabstore.com Return Policy

1. Introduction

At Medicabstore.com, we want you to be completely satisfied with your purchase. This Return Policy outlines the procedures and conditions for returning products. Please read this policy carefully before making a return.

2. Eligibility for Returns

We accept returns for the following reasons:

• Defective or Damaged Products: If the product you received is defective, damaged, or has expired upon arrival.

• Incorrect Product: If you received a product that is different from what you ordered.

• Non-Prescription Items: For most non-prescription and over-the-counter products, we accept returns under specific conditions.

3. Non-Returnable Items

For safety and hygiene reasons, the following items are generally not eligible for return:

• Prescription Medications: Due to health regulations and safety concerns, prescription medications cannot be returned. We will only accept a return for a prescription medication if there was an error on our part (e.g., we shipped the wrong medication or dosage).

• Opened or Used Products: Any product that has been opened, used, or whose original seal has been broken cannot be returned.

• Personal Care Items: For hygiene purposes, items such as bandages, medical dressings, and personal care products are non-returnable once opened.

• Items Marked as "Final Sale" or "Non-Returnable."

4. Conditions for a Valid Return

To be eligible for a return, the following conditions must be met:

• Time Limit: You must initiate the return process within [e.g., 7 days] from the date you received your order.

• Original Condition: The item must be unused, in the same condition that you received it, and in its original, sealed packaging.

• Proof of Purchase: You must provide a valid order number or receipt.

• Damaged Items: If the item is damaged, you must provide clear photographic evidence of the damage.

5. How to Initiate a Return

To request a return, please follow these steps:

1. Contact Customer Support: Email our customer support team at [Your Customer Support Email Address] with the subject line "Return Request - [Your Order Number]".

2. Provide Information: In your email, please include the following details:

   • Your order number.

   • The name of the product(s) you wish to return.

   • The reason for the return (e.g., damaged, incorrect item, wrong size).

   • Attach relevant photos if the item is damaged or incorrect.

3. Wait for Instructions: Our customer support team will review your request and provide you with return instructions, including the return shipping address and a Return Merchandise Authorization (RMA) number if required.

6. Shipping the Return

• Return Shipping: You are responsible for the cost of return shipping unless the return is a result of our error (e.g., damaged or incorrect item).

• Packaging: Please pack the product securely to prevent damage during transit. It is recommended to use a trackable shipping service. We are not responsible for items lost or damaged during return shipment.

7. Inspection and Resolution

Once we receive the returned item, it will be inspected by our team. If the return is approved and meets the conditions outlined in this policy, we will process a refund or exchange as per your request and our Refund Policy.

8. Contact Us

If you have any questions about this Return Policy, please feel free to contact our customer support team at support@medicabstore.com or call us 7644050444. We are here to assist you.