Medicabstore.com Refund Policy

1. Introduction

At Medicabstore.com, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines the conditions under which you can return a product and receive a refund.

2. Eligibility for a Refund

• Defective or Damaged Products: If you receive a product that is defective, damaged, or expired upon arrival, you are eligible for a full refund or a replacement.

• Incorrect Product: If we ship the wrong product, you are eligible for a full refund or a replacement.

• Prescription Medications: Due to safety and regulatory reasons, we generally do not accept returns or offer refunds for prescription medications unless there was an error on our part (e.g., we shipped the wrong medication or dosage).

• Non-Prescription Products: For non-prescription items (e.g., over-the-counter medications, health supplements, medical supplies), we may accept returns under specific conditions.

3. Conditions for Return

To be eligible for a refund or exchange, the following conditions must be met:

• Time Limit: You must contact us within [e.g., 7 days] of receiving your order to initiate a return request.

• Product Condition: The product must be in its original, unopened, and sealed packaging. Products that have been opened, used, or tampered with are not eligible for a refund.

• Proof of Purchase: You must provide a valid order number or receipt as proof of purchase.

• Damaged Products: For damaged or defective items, you may be required to provide clear photographic evidence of the damage.

4. How to Request a Refund

To initiate a return and refund request, please follow these steps:

1. Contact Us: Email our customer support team at [Your Customer Support Email Address] with the subject line "Refund Request - [Your Order Number]".

2. Provide Details: In your email, please include your order number, the name of the product you wish to return, the reason for the return (e.g., damaged, incorrect item), and any relevant photos.

3. Receive Instructions: Our team will review your request and provide you with instructions on how to return the product.

5. Refund Process

• Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the conditions for a refund.

• Processing: If the return is approved, we will process your refund to the original payment method within [e.g., 5-10 business days]. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

• Shipping Costs: We will cover the return shipping costs for products that are defective, damaged, or incorrect. For returns due to other reasons, you may be responsible for the return shipping costs.

6. Non-Refundable Items

The following items are generally not eligible for a refund:

• Opened or used products.

• Products returned after the specified time limit.

• Products without their original packaging.

• Prescription medications (with the exception of errors on our part).

• Items marked as "Final Sale" or "Non-Returnable."